Legal
Last updated: June 2026
Notenz is an automated check-in service that stores your encrypted notes and files and delivers them to your chosen recipients if you stop checking in. By creating an account you agree to these terms.
You are responsible for keeping your login credentials secure. Use a strong password or the email-code login option. You must be at least 18 years old to use Notenz.
One account per person. Do not create accounts on behalf of others without their consent.
You own everything you store in your vault. We don't claim any rights over your content. We just encrypt it and store it on your behalf.
You must not store content that is illegal or that would harm your recipients. You are responsible for the content you designate for delivery.
Notenz will attempt to deliver your vault when your check-in timer expires. We cannot guarantee delivery in all circumstances: email delivery may be delayed, rejected by spam filters, or fail for technical reasons outside our control.
Notenz is a best-effort service, not a legal instrument. It is not a substitute for a will, legal power of attorney, or any formal legal arrangement. For matters of legal significance, consult a qualified professional.
We are not liable for non-delivery caused by external email providers, incorrect recipient addresses, Telegram or SMS delivery failures, or infrastructure failures beyond our reasonable control.
Notenz is an automated software tool, not a licensed fiduciary, executor, or attorney. Notenz does not provide legal advice. Any legal matters relating to your estate, will, or succession should be handled by qualified legal professionals. The use of Notenz does not constitute or replace a valid legal will or power of attorney in any jurisdiction.
Your vault content is automatically deleted 30 days after execution. See Section 7 for details.
Staged/timed release (Guardian): Guardian plan subscribers may configure a delivery delay (immediately, or 7, 30, 90, or 365 days after vault execution) for each recipient on a vault item. Items with a delivery delay are held encrypted on our servers and delivered automatically once the configured delay has elapsed. Staged/timed release does not change how your content is encrypted or retained; it only changes when a recipient receives it. Staged/timed release is not available for Two-Person Secret items. A vault recall (Section 9) cancels any staged deliveries that have not yet gone out.
File delivery links: When your vault executes, each recipient receives a secure, personal download link for any files you have stored. This link is valid for 90 days from the date of delivery for Free and Pro plan accounts, or 365 days for Guardian plan accounts. Recipients may re-download the file as many times as needed within that window. After the expiry period, the delivery link expires and the stored delivery copy is permanently removed. Recipients should save the file locally before the link expires.
Two-Person Secret file delivery: When you use the Two-Person Secret feature with a file vault item, Notenz splits a short access token among the recipients you select for that item (2 or more), such that any 2 of those recipients can combine their shares to reconstruct it. A single share reveals nothing on its own. Any 2 of the assigned recipients must combine their shares at the reconstruct page to initiate the download. Once the file has been downloaded, the download window is limited to 24 hours from first access, after which the recipients must redo the reconstruction to download again. The access token and encrypted file copy are stored for up to 90 days from the date of vault execution to allow time for recipients to coordinate, after which they are permanently deleted.
Free plan: 1 vault note, 1 recipient, email notifications only.
Pro plan: unlimited notes, files up to 20 MB, up to 3 recipients, Telegram notifications (SMS notifications coming soon). 12-hour vault recall window. Delivery links valid for 90 days. Billed monthly or annually. You can cancel any time, and your vault remains active until the end of the billing period.
Guardian plan: Everything in Pro, plus Recovery Vault (zero-knowledge encrypted secrets), Trusted Contact alerts, Staged/Timed Release (per-recipient delivery delays), unlimited recipients, files up to 250 MB, 24-hour vault recall window, delivery links valid for 365 days. Billed monthly or annually. You can cancel any time, and your vault remains active until the end of the billing period.
Prices may change with 30 days notice to existing subscribers.
Cancellation. You may cancel your Pro or Guardian subscription at any time from the billing page. Cancellation takes effect at the end of the current billing period. Your vault and all features remain fully active until then.
Monthly plans. Monthly subscriptions are not eligible for partial-month refunds. If you cancel mid-month, you retain access until the period ends, and no refund is issued for unused days.
Annual plans. If you cancel an annual Pro or Guardian subscription within 14 days of purchase and your vault has not executed during that period, you may request a full refund. After 14 days, no refund is issued for the remainder of the annual term.
Post-execution accounts. If your vault has executed during the subscription period, delivering content to your recipients, no refund will be issued for that billing period, regardless of cancellation date.
EU / EEA consumers. Under EU consumer law, you have a statutory 14-day right of withdrawal from the date of purchase. By using the service (e.g. storing vault content or configuring recipients) before that period ends, you acknowledge that performance of the service has begun and expressly waive the remaining cooling-off period under Article 16(m) of Directive 2011/83/EU.
Billing disputes. All payments are processed by Paddle.com Market Limited, our Merchant of Record. If you believe you were charged in error, contact [email protected] first. We resolve most billing issues within 2 business days. For unresolved disputes, you may contact Paddle directly or initiate a chargeback with your card issuer.
To request a refund, email [email protected] with your account email and order reference. Approved refunds are processed within 5 to 10 business days to the original payment method.
If your Pro or Guardian subscription expires or payment fails, your account enters a frozen state. In this state, you retain read-only access to your vault, your files and notes are preserved, and your vault remains active and will execute if your check-in timer expires, but you may not add, edit, or delete vault items.
Frozen accounts and all associated data are retained for 30 days from the subscription expiry date. After 30 days without renewal, your account and all stored data (including vault items and uploaded files) are permanently deleted. We will send a reminder email 7 days before deletion. You can change this behaviour in your account settings by opting to have your vault delivered to your recipients instead of deleted.
To reactivate your account, renew your subscription via the billing page at any time within the 30-day window.
When your vault executes and your information is delivered to your recipients, Notenz retains your vault content for a 30-day grace period. During this window, you may recall the execution (within 12 hours for Pro, or 24 hours for Guardian. Free plan users cannot recall a vault execution.) or contact us if there are any issues.
After 30 days from the date of execution:
This policy fulfils our obligations under GDPR Article 5(1)(e) (storage limitation). Vault content is not kept beyond what is necessary for delivery.
When your vault executes, we send you a recall notification immediately to your registered email address. You have a 12-hour window (Pro) or 24-hour window (Guardian) to recall the execution and invalidate all delivery links sent to your recipients.
The recall window is available to Pro and Guardian subscribers. Pro subscribers have a 12-hour recall window; Guardian subscribers have a 24-hour recall window. Free plan users cannot recall a vault execution once it has been triggered.
A recall permanently revokes all delivery tokens generated by that execution, including any Two-Person Secret share and file access tokens. Recipients who have not yet completed reconstruction and accessed their download will be unable to do so after a recall. Recipients who have already downloaded their content may have saved it: a recall cannot remove content that has already been downloaded. Items configured for staged/timed release that have not yet been delivered are also covered by a recall and will not be sent out.
Important limitation for text notes: Text note content is included in the delivery email sent to recipients at the time of execution. A recall revokes the delivery link and blocks access to the delivery page, but it cannot remove content that was already delivered via email. If your vault contains text notes, recipients may have already received that content in their inbox before you initiate a recall. Recall is most effective for file attachments, which are never sent by email and are only accessible via the delivery link.
The recall window is a safeguard for accidental triggers only. It cannot be used to selectively revoke individual recipient deliveries.
All key account actions are recorded in an immutable Activity Log, including check-ins, vault changes, recipient confirmations, test drills, and vault execution events. This log cannot be edited, deleted, or altered.
The Activity Log is visible to the account owner. In the event of a dispute or claim regarding vault execution, Notenz may share relevant log entries with designated recipients as evidence of the timeline of events.
You can delete your account at any time. This permanently deletes all vault content, and it cannot be recovered.
We may suspend or terminate accounts that violate these terms, with or without notice.
Notenz is provided "as is". We make reasonable efforts to keep the service running and secure, but we cannot guarantee 100% uptime. To the maximum extent permitted by law, Notenz is not liable for indirect, incidental, or consequential damages.
Questions about these terms? Email [email protected].